RETURN POLICY
RETURN POLICY
At Luxe Liner, we stand by the quality of our luxury travel essentials. However, if you are not completely satisfied with your purchase, we offer a straightforward return policy.
RETURN PERIOD
You have 30 days from the date you receive your order to initiate a return request.
RETURN CONDITIONS
To be eligible for a return:
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The product must be unworn, untested, and in its original condition.
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All original tags must be attached. If the tags are removed or the item has been tried on, we cannot accept the return due to hygiene reasons.
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Items must be returned in the original packaging.
RETURN PROCESS
Step 1: Contact Us
Email us at support@luxeliner.com with:
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Your order number
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The item(s) you wish to return
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The reason for the return
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A photo of the product in its original condition (including tags)
Step 2: Return Approval
We will review your request and confirm if your return is eligible.
Step 3: Shipping Instructions
If approved, we will send you detailed instructions on where and how to return the item. Customers are responsible for return shipping costs.
Step 4: Refund Processing
Once we receive the returned item, we will process the refund within 5 business days via the original payment method. You will receive an email confirmation once the refund is completed.
NON-RETURNABLE ITEMS
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Products marked as Final Sale are not eligible for return.
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Any item that has been worn, tried on, or has missing tags will not be accepted.
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Returns due to size issues are not considered quality defects. Please check our size chart before purchasing.
WHERE IS MY REFUND?
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If you paid via credit/debit card, the refund will be processed within 5 business days. Contact your bank for details on when the amount will reflect in your account.
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If you paid via PayPal, refunds will be credited within 5 business days.
IMPORTANT NOTES
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Shipping fees are non-refundable.
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Do NOT send returns to the sender address on the package. This is not our return address and may delay processing.
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Returns must be requested first. Unapproved returns will not be processed.
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Luxe Liner is not responsible for incorrect shipping addresses or failed delivery attempts due to customer negligence.
If you have any questions, feel free to contact us at support@luxeliner.com.